Ministry of Civil Aviation expressed dissatisfaction on all airlines on failure on refund to travelers.
As per MoCA officials only GoAir and IndiGo have submitted their report that they have fully refund in the credit shells on the cancelled flight during lockdown.
Air India is still fails in refunding in the credit shells to the travellers. As per sources Air India have a liability of Rs 2000 crore of total 5,25,000 passengers.
Refund Process Of Air India
Air India on Twitter shared a new process to get a refund from Airline's Official website
In a tweet Air India says "Passengers may kindly note that tickets issued through Air India Website with a booking of present or future travel date can be claimed for a refund on our website by clicking Air India Manage Booking,"
Lastly Air India added “It is our endeavour to process refunds within 21 working days,”
Refund on Travel Agent'S Booking
Air India also commented on bookings made through travel agents. It is said by Airline that it is advised to all travel agents ato process the refund and hand over to the passenger.
"The process of refund of tickets issued by travel agents is open. The travel agents have been advised to expedite the refund of tickets up to lock-down period on priority and remit the amount to passengers at the earliest."
"Air India is committed to processing its pending refund claims expeditiously. Dissemination of information regarding refunds is already initiated. Air India has cleared close to Rs 1000 Crore from 1st April 2020 till date in India. We are also addressing queries related to refunds from passengers through our social media platforms." Air India official said.
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